Waiting on the results of a medical procedure or test can be an anxious time. Send results notifications with email to SMS Being able to quickly send out reminders via SMS, with an invitation to reschedule if the appointment will be missed helps providers plan their time better and fit more patients into their schedule. Missed appointments are a major source of inefficiency within healthcare, and are as inconvenient for the provider as they are for patients. The healthcare sector relies on effective communication on a daily basis, and the direct nature of SMS messaging, coupled with it being universally available to patients, makes it an invaluable channel. Email open rates are around 20% across the board, and for those that get through to the intended recipient, reply times are around 90 minutes. The numbers paint a pretty clear picture of the difference between the two channels. What’s the difference between email and SMS? When a new message arrives, it’s right there on the notification screen, so the recipient can see who it’s from and understand the content without even having to unlock their phone, in many cases. Even with the rise of alternative messaging platforms such as Facebook Messenger, WhatsApp and Telegram, SMS is still a trusted channel, and available on every phone, whatever the network provider, region or operating system. SMS, on the other hand, doesn’t face the same problems. So it’s no surprise that read rates are falling month on month, even for legitimate, and in some cases, highly important messages.

And even the ones that get through to people’s inboxes are generally filtered away into a subfolder by increasingly intelligent email clients like Gmail or Outlook. Over a quarter of a trillion emails are sent each day across the globe-the majority of them unwanted updates, notifications or spam. Why is Email to SMS so Much Better than Just Using Email? That’s what Soprano has achieved with the EmailSMS platform. Sending and receiving SMS messages is as convenient, as quick, and as intuitive as sending an email-and without even having to click away from your email client.

With an email to SMS solution, none of these problems occurs. It’s an expensive and inconvenient prospect either way. Or, the business would have to invest in custom development to add SMS capability to existing communication software, ticketing systems, CRMs, the list goes on. This would involve extra training for staff, provide additional steps in the workflow and require additional resources to monitor inbound messages. Without an integrated solution, businesses would have to invest in separate SMS software to send these messages. What businesses need is a bridge-something that allows them to push their email communications to SMS, and receive the SMS replies back to their inbox. It’s clear that SMS is the answer for any business looking for a reliable, direct and immediate channel to reach their customers, patients, clients, employees, whoever they need to talk to.īut email is already so well integrated into business communications that moving away from it completely would be extremely expensive, disruptive and inefficient. There are a few different terms for this type of technology-email-to-SMS, email-to-text, or SMTP-to-SMS, but essentially they’re all describing the same thing, the ability to send messages between the two formats. On the technical side, email to SMS, also called email to text, works via a gateway-a piece of software that converts your emails to SMS messages in one direction, and SMS to email in the other.

So, account reminders, notifications, booking details, delivery status updates, all can be delivered directly to your recipient’s messaging app, rather than getting lost in their inbox. And in most cases, it implies the reverse-the recipient can reply with an SMS, and you’ll receive their message in your email inbox.Īs well as sending emails to SMS manually, an email to SMS solution also allows automated emails to be converted to text messages. It’s the ability to send a message from your email client which is received by the recipient as an SMS message. Simply put-it’s exactly what it sounds like.

Google send sms via email address